Regarding Deposits, Withdrawals, and Customer Support During the Year-End and New Year Holiday

Dear Valued Client,

Thank you for your continued support of MYFX Markets.

As we approach the end of the year, we would like to express our heartfelt gratitude for your trust and support throughout 2024.

In the coming year, we remain committed to further improving our services and enhancing your experience with us. Your continued patronage is sincerely appreciated.

Year-End and New Year Holiday Schedule
Please be informed of the following changes to our deposit, withdrawal, and customer support hours during the holiday period:

Deposit Procedure:
・For international bank transfers and cryptocurrency deposits made on December 25 (Wednesday), December 26 (Thursday), and January 1 (Wednesday), funds will be reflected in your account on the next business day.
・Deposits made via other methods may also be processed on the next business day or later. Thank you for your understanding.

Withdrawal Procedure:
・Withdrawal operations will be suspended on December 25 (Wednesday), December 26 (Thursday), and January 1 (Wednesday).
・Domestic bank transfers for JPY (Japanese Yen) will be suspended from December 31 (Tuesday) to January 5 (Sunday).
・Withdrawals requested during these periods will be processed starting from the next business day; however, please note that processing times may be longer than usual.

Customer Support Holiday Hours:
・December 25 (Wednesday): Closed
・January 1 (Wednesday): Closed

Need Assistance?

For support, please contact our Customer Support team at +64 9 889 4022 or email us at customer.service@myfxmarkets.com.

Thank you once again for your support. We wish you a wonderful holiday season and a prosperous New Year!

Sincerely,
The MYFX Markets Team

Christmas and New Year Holiday Schedule 2024－2025

Dear Valued Client,

Due to the upcoming Christmas and New Year Holiday, trading times will be modified as shown in the below table:

If you intend to hold open trades or are considering trading during these times, please consider the updated trading times carefully.

Market Operating Times (GMT+2 / MT4 and MT5)

Instrument Mon 23rd Dec　 Tue 24th Dec Wed 25th Dec Thu 26th Dec Fri 27th Dec Mon 30th Dec Tue 31st Dec Wed 1st Dec Thu 2nd Dec Fri 3rd Dec
外汇 Normal Hours Normal Hours 价格
Off		 Normal Hours Normal Hours Normal Hours Normal Hours 价格
Off		 Normal Hours Normal Hours
WTI Normal Hours Early Close 20:30 价格
Off		 Normal Hours Normal Hours Normal Hours Normal Hours 价格
Off		 Normal Hours Normal Hours
BRENT Normal Hours Early Close 20:30 价格
Off		 Normal Hours Normal Hours Normal Hours Early Close
21:30		 价格
Off		 Normal Hours Normal Hours
Precious Metals Normal Hours Early Close 20:30 价格
Off		 Normal Hours Normal Hours Normal Hours Normal Hours 价格
Off		 Normal Hours Normal Hours
JP225 Normal Hours Early Close
20:15		 价格
Off		 Normal Hours Normal Hours Normal Hours Normal Hours 价格
Off		 Normal Hours Normal Hours
SPX500 Normal Hours Early Close
20:15		 价格
Off		 Normal Hours Normal Hours Normal Hours Normal Hours 价格
Off		 Normal Hours Normal Hours
US30 Normal Hours Early
Close
20:15		 价格
Off		 Normal Hours Normal Hours Normal Hours Normal Hours 价格
Off		 Normal Hours Normal Hours
NAS100 Normal Hours Early
Close
20:15		 价格
Off		 Normal Hours Normal Hours Normal Hours Normal Hours 价格
Off		 Normal Hours Normal Hours
AUS200 Normal Hours Early
Close
05:30		 价格
Off		 价格
Off		 Normal Hours Normal Hours Early
Close
05:30		 价格
Off		 Normal Hours Normal Hours
UK100 Normal Hours Early
Close
15:00		 价格
Off		 价格
Off		 Late
Open
03:00		 Normal Hours Early
Close
15:00		 价格
Off		 Late
Open
03:00		 Normal Hours
FRA40 Normal Hours Early Close
16:00		 价格
Off		 价格
Off		 Late
Open
09:00		 Normal Hours Early
Close
16:00		 价格
Off		 Late
Open
09:00		 Normal Hours
DAX30 Early Close
23:00 		 价格
Off		 价格
Off		 价格
Off		 Late
Open
02:15		 Early Close
23:00		 价格
Off		 价格
Off		 Late
Open
02:15		 Normal Hours
ESTX50 Early Close
23:00 		 价格
Off		 价格
Off		 价格
Off		 Late
Open
02:15		 Early
Close
23:00		 价格
Off		 价格
Off		 Late
Open
02:15		 Normal Hours
HK50 Normal Hours Early
Close
06:00		 价格
Off		 价格
Off		 Late
Open
03:15		 Normal Hours Early
Close
06:00		 价格
Off		 Late
Open
03:15		 Normal Hours

*All other products will be traded according to their normal hours.

Note
We strive to provide a stable trading environment to the best of our ability. However, during the year-end and New Year period, due to decreased market liquidity, there may be instances of widened spreads and increased volatility. To prevent unintended losses, we recommend that you be mindful of such movements and reconsider your positions or ensure sufficient margin when trading. Please note that setting stop-loss may not always be effective in unfavorable market conditions.

Need Assistance?

For any questions or concerns related to this matter, please don't hesitate to reach out to our customer support team.


You can call the MYFX Markets service desk at +64 9889 4022 or email us at customer.service@myfxmarkets.com. We're here to help!

MYFX Markets will continue to make efforts to improve our service in order to provide our clients better satisfaction.

Regards,
MYFX Markets Client Services

MT4/MT5 New Version Requirements Starting December 1st

Dear Valued Client,

We would like to inform you that starting from December 1, 2024, the oldest, downloaded versions for MetaTrader 4 and MetaTrader 5 will be changed.

If you are using an older version of the Desktop or Mobile Version of MetaTrader, you may be unable to connect after December 1st. For optimal performance and security standards, we highly recommend using the latest version. Please check your current version and update it if necessary.

Required Versions:
MT4 (MetaTrader 4): Build 1420 or higher (released on May 24)
MT5 (MetaTrader 5): Build 4410 or higher (released on June 21)

Update Instructions:
For PC:
Right-click the MT4/5 icon on your desktop and select "Run as Administrator." When prompted with "Do you want to allow this app to make changes to your device?", click "Yes." The update will begin automatically, and once completed, MT4/5 will launch. If the "old version" does not disappear, please reinstall MT4/MT5 as this will automatically download the latest version of the application.

For Android smartphones:
Please update "MetaTrader4/5" from the Google Play Store.

For iPhone:
Please update "MetaTrader4/5" from the App Store.

Need Help?

For assistance, please contact our Customer Support team at +64 9 889 4022 or send an email to customer.service@myfxmarkets.com.

MYFX Markets will continue to make efforts to improve our service in order to provide our clients better satisfaction.

Regards,
MYFX Markets Client Services

US Thanksgiving Holiday Schedule 2024

Dear Valued Client,

Due to the upcoming US Thanksgiving Holiday, trading times will be modified as shown in the below table:

If you intend to hold open trades or are considering trading during these times, please consider the updated trading times carefully.

Market Operating Times (GMT+2 / MT4 and MT5)

Instrument Thu 28th Nov Fri 29th Nov
[US] Thanksgiving Day
US30 Early Close 20:00 Early Close 20:15
SPX500 Early Close 20:00 Early Close 20:15
NAS100 Early Close 20:00 Early Close 20:15
JP225 Early Close 20:00 Early Close 20:15
Precious Metals Early Close 20:15 Early Close 20:30
WTI Early Close 20:15 Early Close 20:30
BRENT Early Close 20:15 Early Close 20:30
HK50 Early Close 21:00 Early Close 21:00
UK100 Early Close 23:00 Early Close 23:00
DAX30 Early Close 23:00 Early Close 23:00
ESTX50 Early Close 23:00 Early Close 23:00
FRA40 Early Close 23:00 Early Close 23:00
AUS200 Early Close 23:00 Early Close 23:00

*All other products will be traded according to their normal hours.

Need Assistance?

For any questions or concerns related to this matter, please don't hesitate to reach out to our customer support team.


You can call the MYFX Markets service desk at +64 9889 4022 or email us at customer.service@myfxmarkets.com. We're here to help!

MYFX Markets will continue to make efforts to improve our service in order to provide our clients better satisfaction.

Regards,
MYFX Markets Client Services

Daylight Saving Ends in 2024

Dear Valued Client,

Daylight Saving Time (DST) will end on:

On these dates, our MT4 servers will have their clocks wound back to GMT+2.

As a result, starting Monday, 4th November, all MT4 market session times will operate 1 hour earlier according to MT4 server time.

Do you use an Expert Advisor?
If so, you will need to adjust your time settings on Sunday. Most Expert Advisors are set to GMT, so you will need to change them from GMT+3 to GMT+2 on Sunday to account for the time change.

Need Assistance?

For any questions or concerns related to this matter, please don't hesitate to reach out to our customer support team.


You can call the MYFX Markets service desk at +64 9889 4022 or email us at customer.service@myfxmarkets.com. We're here to help!

MYFX Markets will continue to make efforts to improve our service in order to provide our clients better satisfaction.

Regards,
MYFX Markets Client Services

Deposits now available with Apple Pay and Google Pay!

Smart deposits for a smarter experience

Dear Valued Client, 

We're thrilled to announce that MYFX Markets has just added new deposit methods to make your trading experience even more convenient❗️

Starting today, you can make deposits using Apple Pay and Google Pay✨ This means faster, smoother transactions, so you can jump into trading right away❗️

With these new payment options alongside our existing ones, we're confident you'll enjoy a more seamless and comfortable trading environment 🙆‍♂️

🧞‍♂️ Deposit now and get started!🧞‍♂️

Thank you for choosing MYFX Markets. We're dedicated to continually improving our services to provide you with the best trading experience possible.

Got feedback? We'd love to hear from you!

Have an amazing day!

Warm Regards,
MyFX Markets

CN Double Ninth Festival Schedule 2024

Dear Valued Client,

In observance of the upcoming Double Ninth Festival in China, please note that trading times will be adjusted as indicated in the table below.

If you intend to hold open trades or are considering trading during these times, please consider the updated trading times carefully.

Market Operating Times (GMT+3 / MT4 and MT5)

Instrument 10th Oct(Thu) 11th Oct(Fri) 14th Oct(Mon)
HK50 Early Close @22:00 Pricing Off Late Open @04:15

*All other products will be traded according to their normal hours.

Need Assistance?

For any questions or concerns related to this matter, please don't hesitate to reach out to our customer support team.


You can call the MYFX Markets service desk at +64 9889 4022 or email us at customer.service@myfxmarkets.com. We're here to help!

MYFX Markets will continue to make efforts to improve our service in order to provide our clients better satisfaction.

Regards,
MYFX Markets Client Services

CN National Day Schedule 2024

Dear Valued Client,

In observance of the upcoming National Day in China, please note that trading times will be adjusted as indicated in the table below.

If you intend to hold open trades or are considering trading during these times, please consider the updated trading times carefully.

Market Operating Times (GMT+3 / MT4 and MT5)

Instrument 30th Sep(Mon) 1st Oct(Tue) 2nd Oct(Wed)
HK50 Early Close @22:00 Pricing Off Late Open @04:15

*All other products will be traded according to their normal hours.

Need Assistance?

For any questions or concerns related to this matter, please don't hesitate to reach out to our customer support team.


You can call the MYFX Markets service desk at +64 9889 4022 or email us at customer.service@myfxmarkets.com. We're here to help!

MYFX Markets will continue to make efforts to improve our service in order to provide our clients better satisfaction.

Regards,
MYFX Markets Client Services

New Maximum Leverage 1:1000 Unlocked!

✨ Maximum Leverage of 1000x has finally arrived!✨

We are excited to announce that MYFX Markets will increase the maximum leverage to 1000x for our loyal clients, starting from the market open on 16 September 2024, to offer an even greater trading experience! 🚀

⚠️ This new leverage will apply only to FX trading on MT4/MT5 Standard accounts. Please refer to the table below for leverage details of all available products.

💡If you would like to change the leverage settings on your existing MT4/MT5 Standard accounts, please contact our Customer Support Team at customer.service@myfxmarkets.com, detailing your account number and the desired leverage.

✨For leverage settings on additional accounts, you can make the changes through the Client Office.

🔥Leverage Options at MYFX Markets 🔥

At MYFX Markets, we offer five leverage options to help you maximize your investment efficiency:
100x, 200x, 400x, 500x, and 1000x! 💥

⚠️ Please note that higher leverage carries greater risk, which is why we've set leverage limits based on your available equity.⚠️

The newly added 1000x leverage is available when your total equity is below $7,000 (or equivalent in other currency denominations).💹
*Note: This does not refer to the total equity across all active accounts.

🙋‍♀️At MYFX Markets, leverage is managed based on the total equity present on each individual account.
While many other brokers reduce leverage on all accounts when the combined balance across multiple accounts exceeds a certain amount, we assess each account separately. Therefore, even if the total balance across all your accounts exceeds $7,000, the leverage will not be affected as long as the individual account balance remains under $7,000.

💡If your available equity exceeds $7,000, your maximum leverage will be reduced to 500x. You will be notified via email before the leverage adjustment is applied.
*Note: Any trading credit on your account is included in the total equity available balance.

Please refer to the table below for the maximum leverage allowed based on your account's available equity📊

Maximum Leverage Details

Example: If a trading account has available equity of $6,500:
For a live account (including credit bonuses), the maximum leverage will be as follows:

Our flexible leverage system allows you to trade confidently, tailored to your financial and preferred trading situation!

🚀 Change your leverage to 1000x now!🚀

💪 Benefits of Using Leverage 💪

Thank you for choosing MYFX Markets. We're dedicated to continually improving our services to provide you with the best trading experience possible.

Got feedback? We'd love to hear from you!
Feel free to contact our Customer Support Team on +64 9 889 4022 or send an email to customer.service@myfxmarkets.com.

Have an amazing day!

Warm Regards,

MYFX Markets Team

CN Moon Festival Schedule 2024

Dear Valued Client,

In observance of the upcoming Moon Festival in the China, please note that trading times will be adjusted as indicated in the table below.

If you intend to hold open trades or are considering trading during these times, please consider the updated trading times carefully.

Market Operating Times (GMT+3 / MT4 and MT5)

Instrument 17th Sep(Tue) 18th Sep(Wed) 19th Sep(Thu)
HK50 Early Close @22:00 Pricing Off Late Open @04:15

*All other products will be traded according to their normal hours.

Need Assistance?

For any questions or concerns related to this matter, please don't hesitate to reach out to our customer support team.
You can call the MYFX Markets service desk at +64 9889 4022 or email us at customer.service@myfxmarkets.com. We're here to help!

MYFX Markets will continue to make efforts to improve our service in order to provide our clients better satisfaction.

Regards,
MYFX Markets Client Services