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MT4サーバーの不具合について

Posted
4 月 19, 2024

お客様各位

いつもMYFX Marketsをご利用いただき、誠にありがとうございます。

2024年4月19日(金) MT4時間 04:10:00 – 05: 32:00にかけて、メタクオーツ社のソフトウェアに起因する一時的な取引不能のエラーが発生し、MT4サーバー(MYFX-US07-Live)をご利用のお客様の取引環境に不具合が生じましたことを、深くお詫び申し上げます。

現在、復旧作業が完了しておりますので、通常通りご利用いただけます。

この度はご迷惑をおかけしましたことを重ねてお詫び申し上げます。ご不明点やご要望がございましたら、お気軽にお知らせください。

障害発生の時間帯

2024年4月19日(金) MT4時間 04:10:00 – 05: 32:00
※現在は復旧しております。

対象者

MT4サーバー(MYFX-US07-Live)をご利用頂いているお客様
※MT4サーバー(MYFX-US01-Live)・MT5サーバー(MyFXMarkets-Live)には影響はございませんでした。

現象

ログイン・取引ができない。
チャートが止まる等の不具合。

現在の状況

復旧後、MT4が正常に動作することを確認しております。

原因

メタクオーツ社のソフトウェアに起因する一時的な取引不能のエラーが発生し、弊社が利用しているMT4ハブに影響が出た。

MYFX Marketsでは、今後同様の障害が発生しないようハブ側との情報交換と監視を強化し、より良い環境を提供するように努めてまいります。

何卒、ご理解を賜りますようお願い申し上げます。


本件に関するお問合せは、下記より日本語サポートデスクまでお気軽にご連絡ください。


日々ご利用いただいているお客様の満足度向上を目指し、MYFX Marketsではより良いサービスの提供に努めてまいります。

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