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Refund Policy

At MYFX Markets, we have formulated a Transfer Refund Policy in line with our unwavering commitment to respecting and honouring the preferences of our valued clients. We acknowledge the significance of transfer payments and are dedicated to establishing principles that emphasize transparency and fairness in managing refunds. This policy clearly defines the circumstances under which MYFX Markets will facilitate a refund.

POLICY STATEMENT:

At MYFX Markets, we expect individuals contemplating deposits to exercise due diligence and review deposit amounts carefully during their transactions. We understand that errors can occur during online deposits or that depositors may wish to reverse their contributions. Additionally, we acknowledge the possibility of errors originating from MYFX Markets. Under this policy, MYFX Markets will make diligent efforts to process refunds in accordance with the following guiding principles:

PRINCIPLES:

Refund Eligibility: If an error occurs during an online transfer or if the payee seeks to reverse the transaction, MYFX Markets will honour written refund requests. These refund requests should include critical transaction details, such as the date, deposit amount, payee name, tax invoice number, and a rationale for the refund.

Refund Request Submission: To request a refund, individuals can submit their written refund requests via email to customer.service@myfxmarkets.com. MYFX Markets is committed to thoroughly reviewing all refund requests and rectifying genuine errors. However, the final decision regarding refunds remains at the discretion of MYFX Markets.

Adjustments: In cases where MYFX Markets needs to make an adjustment, the original receipt issued for the incorrect amount will be rendered invalid, and a new receipt will be provided to reflect the adjusted deposit amount.

Refund Charges: MYFX Markets retains the right to pass on any transaction charges related to refunds to the donor. Refunds will be issued using the original payment method. For instance, if the deposit was made via credit card, the refund will be credited to the same credit card.

Errors by MYFX Markets: In the event of errors originating from MYFX Markets or our financial institution(s), a refund of the full amount will be processed upon receiving written notification of the error.

This policy underscores our dedication to transparency and fairness in managing deposit refunds at MYFX Markets.

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Legal Information 
MYFX Markets is a trading name of MYFX Group (Union of Comoros) (hereinafter “MYFX Markets”), a financial services provider registered in the Union of Comoros with its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. The company is licensed and regulated by the Union of Comoros Offshore Finance Authority under License Number L15835/MYFX. MYFX Markets operates via the domain www.myfxmarkets.com.   

MYFX Group Limited is a company incorporated in Seychelles under incorporation number 8435863-1. It is an affiliated entity to MYFX Markets and currently does not operate under the domain www.myfxmarkets.com. MYFX Group Limited does not provide any financial services on behalf of MYFX Markets. Its business office is located at IMAD Complex, Office 6, 1st Floor, Ile Du Port, Mahé, Seychelles. The company is authorized and regulated by the Financial Services Authority (FSA) of Seychelles under License Number SD202. MYFX Group Limited operates under the domain myfx.group. 
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MYFX Markets does not provide services to residents or citizens of certain jurisdictions, including but not limited to: 
the United States, Australia, Canada, Japan, the European Union, the Islamic Republic of Iran, North Korea, Belize, and Russia. 

Additional restrictions may apply to persons located in or associated with: 
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