Customer Support and Assistance

To change the password on MetaTrader 4 (MT4) or MetaTrader 5 (MT5), follow these steps:

For MT4:

1. Open the MetaTrader 4 platform and ensure you are logged in to your trading account.
2. Go to the "Tools" menu at the top and select "Options."
3. In the "Options" window, navigate to the "Server" tab.
4. Under the "Change Password" section, enter your current password in the "Current" field.
5. In the "New" field, enter your new desired password.
6. Confirm the new password by retyping it in the "Confirm" field.
7. Click "OK" to save the changes.
8. Your password is now changed.

For MT5:

1. Open the MetaTrader 5 platform and make sure you are logged in to your trading account.
2. Click on the "Tools" menu at the top and select "Options."
3. In the "Options" window, go to the "Server" tab.
4. In the "Change Password" section, enter your current password in the "Current" field.
5. Enter your new password in the "New" field.
6. Re-enter your new password in the "Confirm" field to ensure it matches.
7. Click "OK" to save the changes.
8. Your password in MetaTrader 5 is now updated.

Remember to keep your new password secure and don't share it with anyone. If you forget your password or encounter any issues during this process, you should contact MYFX Markets' customer support for assistance on the following email: customer.service@myfxmarkets.com

 You can use the 'Forgot Password' option on our website to reset your password for the client portal. If you have forgotten your password for your trading platform, please contact customer support on the following email. customer.service@myfxmarkets.com

You have the convenience of accessing your trading history, account statements, and reports directly within the Metatrader trading platform. Furthermore, you will receive monthly statements in your registered email and daily statements whenever there is activity on your account.

Our customer support is available 24/5 during market hours to assist with your queries.

We may offer promotions and bonuses; check our website for the latest offers and their terms and conditions.

No, only the leverage can be changed.

Ensure that all trades in your MT4/MT5 account are closed, and then simply send an email to our Customer Services team. They will promptly handle your request.

To request any account changes, please reach out to our Client Services team via email at customer.service@myfxmarkets.com. If additional information is needed, our team will promptly get in touch with you.

You will receive daily trade confirmations whenever there is trading activity on any given day. Additionally, a monthly statement will be sent to you on the first day of each new month. Please be aware that daily trading statements are issued exclusively if there were active trades placed on the preceding day.